Frequently Asked Questions
A: RevuFrog is a customer review and feedback system that helps businesses increase positive online reviews while collecting valuable customer insights and email contacts.
A: Businesses get a unique QR code and link that in the Basic Plan directs customers directs customers to leave a Google, TrustPilot, or TripAdvisor review. In the Growth or Pro Plan directs customers to a branded review page. Based on their rating:
- 4-5 stars → Customers are encouraged to leave a Google, TrustPilot, or TripAdvisor review.
- 1-3 stars → Customers provide feedback privately, allowing businesses to address concerns before public reviews emailed directly to the business. Customers are then asked if they wish to leave a Google, TrustPilot, or TripAdvisor review.
A: Any business looking to boost online reviews, collect customer feedback, or build an email list—especially restaurants, salons, retail stores, service providers, and local businesses.
A: Yes! You can add your business logo, branding colors, and personalized thank-you messages to match your brand identity.
- 14-day free trial (no credit card required).
- 1-month free trial (with credit card – cancel anytime before first billing).
A: The Basic and Growth Plans include a free trial. The Pro Plan requires an upgrade or consultation before activation.
A: Only for the 1-month trial option. If you choose the 14-day trial, no payment details are required.
A: We offer three plans:
- Basic: QR code & direct review links.
- Growth: Adds email collection & private feedback.
- Pro: Full automation + Mailchimp integration.
A: Pricing depends on the plan you choose. The Pro Plan scales based on the number of email subscribers. Check our pricing page for full details.
A: Your pricing will adjust based on your email list size. We offer a grace period before moving you to the next pricing tier.
A: We use a review gating system where only customers who leave 4-5 stars are directed to review platforms like Google, TrustPilot, or TripAdvisor. Lower ratings trigger a feedback form that is sent privately to the business.
A: Google discourages review gating. However, RevuFrog does not block any reviews—it simply collects private feedback before directing users to external review platforms.
A: Yes! Negative feedback is sent directly to your business email, allowing you to resolve customer issues privately.
A: Once you sign up, your unique QR code and custom link will be available in your dashboard.
A: Yes! You can share your review link on Facebook, Instagram, emails, and even your website.
A: Ensure:
- The QR code is printed clearly without distortion.
- Your phone camera is clean and focused on the QR code.
- Try a different QR scanning app if needed.
A: Customers are given the option to enter their name and email when leaving feedback. If they opt-in, their email is added to your list.
A: Yes! The Pro Plan integrates with Mailchimp to automate email collection and campaigns.
A: No, email entry is optional, but businesses can encourage it by offering discounts or future promotions.
A: Setup takes just a few minutes! Once you sign up, you’ll get your QR code & review link immediately.
A: No! RevuFrog is designed for ease of use. You don’t need any coding or technical experience.
A: Yes! You can select or change your preferred review platform in your dashboard at any time.
A: We offer priority support and a knowledge base with guides and tutorials.
A: Yes! You can cancel anytime from your dashboard settings, and you won’t be charged again.
A: Yes, once your subscription expires, your QR code and review link will be deactivated.
A: No. We recommend you take advantage of the the FREE Trial to see if RevuFrog is a good fit for your business.
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